Trust & transparency

Privacy Policy

Who we are

Trinbago Events is an event discovery, calendar, registration and ticketing platform operated by Trinbago Events & Entertainment Company Ltd. This policy explains how we handle information about visitors, purchasers, attendees, organizers and event team members when they use trinbagoevents.com.

Effective date: 16 October 2026.

Privacy contact: info@trinbagoevents.com; #42 Alfredo Street, Woodbrook, Port of Spain, Trinidad & Tobago.

Some events are informational listings without tickets or registration. You can browse public listings without creating an account, although our hosting and security services may process technical information when you visit.

Information we collect

Account and contact information. We process information you provide when creating or updating an account, such as your name, email address, phone number, preferences and organizer profile details.

Bookings and participation. When you register, purchase or manage tickets, we process the selected event and tickets, order references, payment status, purchaser and attendee details, registration answers and relevant admission or check-in records. If you provide another person’s information, provide only information you are authorized to supply and share this notice with them.

Organizer and team information. Organizer profiles, event submissions, team invitations, roles and event access settings support event management. Some organizer profile information is intended for public display. Administrative and ownership changes may also be recorded for accountability.

Event-specific answers. Organizers may ask relevant questions for their events, including health questions connected to participation, safety or a clearly explained event health purpose. No separate platform approval or written exception is required for those health questions. Organizers must explain the purpose, request only information reasonably needed, provide appropriate privacy information and obtain consent where required. Nonessential health questions should be optional. Health answers must be limited to authorized people who need them for the stated purpose and handled under the applicable retention rules. Government identifiers and payment credentials must not be requested through ordinary registration questions; use the approved payment process for payments.

Technical and support information. We and our service providers may process IP addresses, browser and device information, request and security logs, and communications you send when requesting help. Browser notification subscription details are processed if you enable that feature.

Google sign-in

Where Google sign-in is available and you choose it, Google supplies basic account information, including your name, email address, profile picture when available, and an account identifier. We process this through our authentication service to create or recognize your account, establish a secure session and help you access your platform features.

We do not receive your Google password. This connection does not request access to your Gmail messages, Google Drive files, contacts or calendars. Email and password remain an alternative.

You can manage the connection through your Google Account. Disconnecting Google does not automatically delete information already held by Trinbago Events, cancel tickets or erase transaction records. Contact us to request account or data deletion, and ensure you have another way to access any tickets you still need.

How we use information

We use information to operate accounts; display events and organizer profiles; process registrations and ticket orders; deliver tickets and service messages; support entry and check-in; administer organizer and team access; handle support, refunds or disputes; protect accounts and investigate misuse; and maintain necessary business and audit records.

Organizers may receive event performance, attendance and demographic reports relating to events they manage. Available information depends on the event and authorized access. A summary of a small group should not be assumed to be anonymous.

Where you choose to receive promotional messages, we use the relevant contact information and preferences for that purpose. Service messages about an existing booking or account are separate from promotional subscriptions.

Information shared with organizers and event teams

The organizer responsible for an event, its authorized co-organizers and permitted team members may access information needed to manage that event, such as purchaser contacts, attendee details, registration answers, ticket status and check-in records. Organizer tools can include downloadable reports.

Registration answers are separate from the public event listing. Sharing details for an event does not make every account or event team entitled to access them.

An organizer may use information for its own event operations outside our platform, including information it downloads. Review the organizer’s event-specific privacy notice and contact it about its handling of those records. Contact Trinbago Events about platform access, account information or suspected inappropriate access.

Service providers and other disclosures

We use providers that support hosting, authentication, database and file storage, payment processing, email delivery and other enabled platform functions. They receive information needed for the services they provide.

Payment details are handled through the payment service used at checkout. Trinbago Events retains relevant order references, transaction status and related booking records. Do not send payment card numbers, security codes or account passwords to support.

We may disclose information when required by applicable law or a valid legal request, or where reasonably necessary to investigate fraud, protect people or enforce platform rights. Any additional sharing arrangement must be described before it is introduced.

Public information and external services

Public event listings and public organizer profiles can be viewed and indexed by search engines. Avoid adding personal information to public fields unless you intend it to be public.

Events may link to external registration sites, maps or other services. Information you submit to those services is subject to their own notices. Where participant lists or race results will be published, review the event’s notice about which details will appear publicly.

Browser storage and notifications

The platform uses browser storage and related technologies to maintain sign-in sessions, cart selections, preferences and security-related state. Clearing storage or using private browsing can affect those functions.

Your browser controls whether it saves your email address and password. Accepting a browser’s Save Password prompt is separate from keeping a platform session signed in.

You can manage browser notification permissions through your browser or device. Any optional analytics, advertising or additional tracking must be accurately described, with the applicable choices provided, before it is enabled.

Marketing choices

Use available account preferences or the unsubscribe option in a promotional email to change your marketing choices. Contact us if you cannot apply a preference.

Unsubscribing from promotions does not cancel a booking. Necessary ticket, event, security or account communications may still be sent.

Storage locations and retention

Information may be processed outside Trinidad and Tobago, including in the United States, through our technology providers.

We retain information while needed to provide services, meet legal obligations, resolve disputes or enforce agreements. Our routine account-data deletion target is within 90 days of a verified closure request, subject to any shorter applicable deadline. We review accounts after seven years of inactivity and remove unnecessary data, excluding records still needed for outstanding services or legal obligations.

Required financial evidence and specific dispute records may remain after account closure. Backups have separate verified expiry cycles. An account inactivity period is not a rule to retain every attendee answer for seven years. Removing a current question does not itself erase historical answers; deletion requires a controlled process that preserves records still required by law.

Your requests

You can update available account details and preferences through the platform. You may also contact info@trinbagoevents.com to request access, correction or deletion of your information, or to raise a concern about how it is used. Other requests may be available under applicable law.

We may need information to verify your identity and locate the relevant account or booking. Send only what is necessary; do not send passwords or payment security codes. Some requests involve records controlled by an organizer or another provider, and we will explain where a request needs to be directed.

Children and family events

Accounts are for users who have reached the legal age of majority where they live. Children may attend eligible events through an adult parent or guardian’s booking, subject to event requirements. The services are not directed at children under 13, who must not submit their own personal information through them.

If we learn that an under-13 child directly submitted personal information, we will investigate and arrange appropriate removal, subject to applicable obligations. Parents and guardians can contact info@trinbagoevents.com. Adult-supplied child registration details must be minimized and handled privately; parental involvement does not remove any applicable notice or consent requirement.

Security and changes to this policy

We use HTTPS and access controls to help protect information. These measures reduce risk but cannot guarantee that every transmission or storage system is completely secure. Keep your sign-in details private and report suspected unauthorized access promptly.

We will update this policy when our practices change and revise its effective date. Material changes may require additional notice or consent before we use information in a new way.

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